mega63's Commitment: We do not sell, rent, or trade your personal data to any third party for marketing purposes. Your data belongs to you, and we only use it for the purposes clearly stated in this document.
1 Introduction & Scope of This Policy
This Privacy Policy explains in detail how mega63 ("we", "Company" or "Platform") collects, uses, stores and protects your personal information when you register and use our services on the mega63.win website or through our mobile app.
We are committed to handling your personal data responsibly, in accordance with the principles of Malaysia's Personal Data Protection Act (PDPA) and applicable international data protection standards. Privacy is not something we take lightly — it is a core part of our promise to every mega63 member.
This policy applies to all users of the mega63 platform, including website visitors, prospective members in the registration process, active members, and former members whose accounts have been closed. By using our platform, you acknowledge that you have read and understood this Privacy Policy.
2 Personal Data We Collect
Mega63 only collects information that is strictly necessary to provide our services safely and efficiently. The following are the categories of data we collect and their purposes:
| Data Categories | Examples of Information | Primary Purposes |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number, passport | KYC verification, fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications, identity verification |
| Financial Data | Bank account number, e-wallet information | Deposit and withdrawal processing |
| Usage Data | Game history, betting logs, platform activity | Service improvement, regulatory compliance |
| Technical Data | IP address, device type, web browser, operating system | Account security, fraud detection |
| Cookie Data | Website preferences, login sessions, analytics data | Enhanced user experience |
We do not collect sensitive personal data such as your health information, religious beliefs, or political views, unless specifically required to meet Responsible Gaming legal compliance obligations.
3 How We Use Your Data
Every piece of information you provide to us is used only for legitimate and transparent purposes. The following are the primary purposes for which we use your personal data:
- Account management: Creating and maintaining your mega63 account, including the registration process, login, and identity verification.
- Transaction processing: Handling deposits, withdrawals, and all financial transactions related to your account securely and accurately.
- KYC & AML Compliance: Fulfilling legal obligations related to Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements imposed on licensed gambling platforms.
- Platform security: Detecting and preventing fraud, account misuse, money laundering, and any suspicious activity.
- Service improvement: Analyzing aggregated usage patterns to improve your gaming experience and our platform's performance.
- Service communications: Sending important notifications related to your account, including transaction confirmations, security alerts, and policy updates.
- Customer support: Processing inquiries, complaints, and support requests you submit to our support team.
- Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support when needed.
We do not use your data to make automated decisions that have legal or significant effects on you without appropriate human oversight.
4 Encryption & Technical Security
Mega63 continuously invests in the latest security infrastructure to ensure your data is always protected. The technical security measures we employ include:
- 256-bit SSL encryption: All data transmitted between your device and mega63 servers is encrypted using TLS 1.3 protocol, making it virtually impossible for third parties to intercept.
- Encrypted password storage: Your password is not stored in its original form. We use a one-way hashing algorithm (bcrypt) that cannot be reversed.
- Two-factor authentication (2FA): You can enable 2FA to add an extra layer of security to your account, and we strongly encourage you to do so.
- Active 24/7 monitoring: Our security systems operate around the clock to detect any unauthorized access attempts or unusual activity.
- Data segregation: Member financial data is stored on servers separate from operational data, with strict access controls in place.
- Regular security audits: Our platform undergoes penetration testing and security audits by independent experts on a regular basis.
While we apply the best security measures available, no system is 100% foolproof. We encourage you to also play your part in keeping your account safe by using a strong password and never sharing your login credentials.
5 Data Sharing with Third Parties
Mega63 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, in the course of operating the platform, we may share your information with certain parties in the following situations:
- Payment processors: Required financial information is shared with licensed payment processors (such as FPX, DuitNow, and e-wallet providers) solely to process your transactions.
- Identity verification providers: Your KYC documents are shared with trusted third-party identity verification services to meet legal compliance requirements.
- Regulatory body: We may be required to disclose certain information to regulatory bodies or law enforcement agencies when directed to do so by a competent authority.
- Technical service providers: Hosting, cybersecurity, and analytics service providers that help us operate the platform, subject to strict confidentiality agreements.
All third parties we work with are required to meet data protection standards equal to or higher than our own. We are not responsible for the privacy practices of third-party websites or services that fall outside the scope of this Privacy Policy.
6 Cookies & Tracking Technologies
Mega63 uses cookies and similar tracking technologies to enhance your experience on our platform. There are several types of cookies we use:
- Essential cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies: Collecting information about how you use our platform (pages visited, time spent) to help us improve our services. All such data is anonymized.
- Functional cookies: Saving your preferences such as language, display settings, and login details for a more convenient repeat experience.
- Analytics cookies: Helping us understand overall platform usage patterns through analytics tools configured to not expose individual personal information.
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality or your experience on the mega63 platform.
7 Your Privacy Rights as a mega63 Member
As a mega63 member and subject to applicable laws, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of all personal data we hold about you, in a readable format.
Right to Rectification
If any of your data is inaccurate or out of date, you may request that we correct or update it promptly.
Right to Erasure
You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
Right to Object
You have the right to object to the processing of your data for certain purposes, including direct marketing.
Right to Data Portability
You may request your personal data in a structured format that can be transferred to another platform if needed.
Right to Restriction
In certain circumstances, you may request that we restrict how we process your data while a dispute is being resolved.
To exercise any of the above rights, contact our privacy team via email or live chat. We aim to respond to all data-related requests within 30 business days.
8 Data Retention Period
Mega63 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, the data retention periods are as follows:
- Financial transaction data: Retained for a minimum of seven years from the transaction date, in line with Malaysia's financial compliance and AML requirements.
- KYC documents: Retained for five years after the account closure date or the date of the last transaction, whichever is later.
- Support communication logs: Retained for three years for reference purposes and to resolve any disputes that may arise.
- Login and activity data: Retained for two years for security and internal audit purposes.
- Marketing data: Deleted or anonymised within 90 days of you withdrawing consent for marketing communications.
Once the retention period expires, your data will be securely deleted or anonymized using methods that ensure it can no longer be linked back to you.
9 International Data Transfers
In operating the platform, your personal data may be transferred to and stored on servers located outside Malaysia. mega63 ensures that any international data transfers are subject to adequate protections, including:
- Transfers only to countries or regions with a level of data protection equivalent to or higher than Malaysia's.
- Use of standard contractual data protection clauses to ensure your data is protected in a manner consistent with this Privacy Policy.
- Use of internationally certified cloud service providers that comply with ISO 27001 or equivalent security standards.
By using mega63 services, you understand and agree to this data transfer, carried out solely to enable us to provide you with a better, faster, and more secure service.
10 Amendments to This Privacy Policy
Mega63 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technologies used, or applicable legal requirements.
When we make significant changes, we will notify you via:
- In-platform or mega63 app notifications.
- Email to the address registered on your account.
- A clear notice at the top of this page for at least 30 days after any amendment takes effect.
Continued use of the mega63 platform after any amendment takes effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
11 Contact Us About Privacy
If you have any questions, concerns, or wish to exercise your privacy rights, please contact our Data Protection Officer through the following channels:
- Privacy Email: [email protected]
- General Support Email: [email protected]
- Live Chat: Available 24/7 directly from the mega63 platform or app.
For personal data requests, please clearly state the type of request, your mega63 account number, and the relevant identity verification documents to help speed up the process. We are committed to addressing every privacy inquiry seriously and within a reasonable timeframe.
If you are not satisfied with how we handle your privacy request, you have the right to file a complaint with the Malaysia Department of Personal Data Protection or the relevant regulatory authority in your jurisdiction.
Why Your Privacy Is Safe with mega63
Six layers of protection we practise every day, around the clock
Advanced-Level Encryption
Every piece of data moving between your device and our servers is protected by 256-bit SSL encryption using TLS 1.3 protocol — the same technology used by the world's leading financial institutions.
Secure KYC Verification
Your identity documents are processed through an integrated, secure KYC verification system. This sensitive data is stored in an isolated environment with strictly controlled access.
Zero Direct Data Selling
Unlike some other platforms, mega63 has never and will never sell your personal data to advertisers or third-party data brokers. Your data is not a product we trade.
Real-Time Threat Monitoring
Our security systems monitor all platform activity in real time, 24 hours a day. Any unusual patterns — including suspicious login attempts — are detected and blocked immediately.
Malaysia PDPA Compliance
Our operations fully comply with Malaysia's Personal Data Protection Act (PDPA). We handle your data in accordance with the seven data protection principles established under Malaysian law.
Full Control in Your Hands
You have full control over your data. Request access, correct inaccurate information, or delete your account at any time — we make the process straightforward, no red tape.
Privacy Guaranteed. It's Time to Play.
Your data is in safe hands with mega63. Register today and enjoy a secure, fair, and enjoyable online gaming experience.